Frequently Asked Questions

The Scent Atlas is our signature collection rooted in the idea that every scent tells the story of a place. We curated 30 unique fragrances inspired by five premier fragrance cultures:

• UAE: Deep, sovereign compositions featuring royal oud (agarwood), dark golden amber, incense, and Taif rose.
• USA: Energetic, modern creations balancing clean marine notes, fresh aromatics, and confident woody accords.
• Italy: Sun-drenched Mediterranean refinement highlighting cold-pressed Calabrian bergamot, Sicilian citrus, and sunny woods.
• London: Sophisticated, bespoke tailoring captured through powdery Florentine iris, dry cedar, and polished leather.
• France: Timeless haute parfumerie heritage featuring romantic florals, powdery iris, and velvety bourbon vanilla.

Every Ekami fragrance is bottled in a generous 100ml flacon. A standard 100ml spray bottle delivers approximately 1,000 to 1,200 fine mist sprays. If you apply 4 to 5 sprays daily, a single bottle will comfortably last 7 to 9 months of consistent daily wear. Since all our fragrances are formulated at high Extrait de Parfum concentration, a single morning application typically lasts 8 to 12+ hours on the skin.

We dispatch all orders within 2 to 3 business days via premier express courier partners. Standard delivery across India typically takes 4 to 7 business days depending on your pin code. Standard shipping is a flat ₹99, but all orders totaling ₹0 or more receive Free Express Shipping automatically at checkout.

We process all transactions securely through Razorpay, India’s leading payment gateway. You can pay using all major UPI apps (Google Pay, PhonePe, Paytm, BHIM), Credit & Debit Cards (Visa, MasterCard, RuPay, American Express), Net Banking across 50+ Indian banks, and popular digital wallets. All transactions are 256-bit SSL encrypted.

No. We respect your time and believe luxury shopping should be frictionless. We use a 100% guest-checkout system: simply add your chosen fragrances to your bag, enter your shipping details, and complete payment. You will immediately receive an order confirmation and tracking link via email without ever needing to remember a password.

As soon as your order is dispatched, you will receive an email containing your courier name and tracking ID. You can also track your shipment status anytime directly on our website by visiting our Track Order page and entering your Order Number (e.g. EKM-20260901-XXXX) and phone number.

Unopened boxes (seal intact) can be returned within 7 days of delivery, and the refund is processed within 3 to 5 business days after the parcel reaches us. Once the box is opened the product cannot be returned or refunded, for hygiene reasons. If an item arrives damaged, leaking or wrong, tell us within 48 hours with photos for a free replacement or full refund. No account needed: raise a request on our Return & Cancel page with your order number and email. Full terms: Refund & Cancellation Policy.