Shipping Policy

1. Where we deliver

We deliver to serviceable pincodes across India through trusted express courier partners. We do not ship internationally at the moment. You can check your pincode in the bag or at checkout before paying.

2. Processing time

Orders are packed in tamper-evident, cushioned boxes and dispatched within 24 to 48 hours of payment confirmation (excluding Sundays and public holidays). Orders placed after 5 pm are processed the next working day.

3. Shipping charges

The shipping charge depends on your delivery pincode and is shown clearly in your bag and at checkout before you pay. There are no hidden charges at delivery. Cash on Delivery is not available; all orders are prepaid through our secure payment gateway.

Rates are calculated live from our courier partners for your pincode and parcel weight. If a live rate cannot be fetched, a standard charge of ₹99 applies.

4. Delivery timelines

After dispatch, most orders arrive within 2 to 4 business days in metro cities and 3 to 7 business days elsewhere. Remote areas, the North-East and Jammu & Kashmir may take up to 10 business days. Delivery estimates are shown at checkout and in your confirmation email. Delays caused by weather, strikes, festivals or courier disruptions are outside our control, but we will keep you informed.

5. Tracking your order

As soon as your parcel leaves our atelier, we email you the courier name and tracking number (AWB). You can also follow your order any time on our Track Order page with your order number and email.

6. Delivery attempts & address

• Please enter a complete address, pincode and a reachable phone number. We cannot change the address after dispatch.
• The courier makes up to three delivery attempts. If a parcel is returned to us because the recipient was unavailable, refused it or the address was incorrect, we will refund the order value minus the forward and return shipping charges, or reship it after the extra shipping cost is paid.
• Perfumes are classified as flammable goods; some couriers may use surface transport, which can add a day or two.

7. Damaged or tampered parcels

If the outer box looks damaged or the seal is broken, please note it with the courier or refuse the parcel, and email us within 48 hours with photos or an unboxing video. We will send a replacement or a full refund as described in our Returns & Refunds Policy.